Tuff Tray Stands

At Learning Through PLAYtrays , we aim to provide a smooth and secure payment experience for all our customers. Please read the following information carefully to understand our payment process.

1. Accepted Payment Methods: We accept the following payment methods:

• Visa
• Mastercard
• American Express (AMEX)
• Discover
• Apple Pay
• Google Pay
• Shop Pay
• PayPal

2. Currency: All transactions are processed in U.S. Dollars (USD).

3. Payment Security: Learning Through PLAYtrays ensures that all transactions are secure and encrypted. We do not store any credit card information on our servers. Payments are processed through a secure gateway to protect your personal and financial details.

4. Payment Timing: Full payment is required at the time of purchase. Orders will not be processed until payment has been successfully completed.

5. Sales Tax: Sales tax will be calculated at checkout, if applicable, based on your shipping location.

6. Payment Issues: If you encounter any issues during checkout or have questions about your payment, please contact us at info@playtraylearning.com. We will be happy to assist you in resolving any payment concerns 

Shipping Policy for Learning Through PLAYtrays 

At Learning Through PLAYtrays , we strive to process and deliver your orders efficiently. Please review the following shipping details:

• Order Cut-off Time: Orders placed before 11:00 PM will be processed on the same business day. Orders placed after this time will be processed on the next business day.
• Order Processing Time: All orders are processed within 1 to 3 business days (Monday to Friday). Please note that orders are not processed or shipped on weekends or holidays.
• Order Transit Time: After processing, orders typically arrive within 5 to 10 business days (Monday to Friday). Delivery times may vary based on location and shipping carrier availability.
• Shipping Costs: Shipping fees will be calculated and displayed at checkout based on the shipping destination and the weight of the items ordered.
• Tracking Information: Once your order is shipped, a tracking number will be sent to your email within 24 hours.

Address Changes and Cancellations

To cancel an order or update your shipping address, please contact us at info@playtraylearning.com within 24 hours of placing your order. We cannot guarantee changes or cancellations beyond this window.

Thank you for shopping with Learning Through PLAYtrays !

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@playtraylearning.com .

There is no restocking fee and shipping cost .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To cancel an order or update your shipping address, please contact us at info@playtraylearning.com within 24 hours of placing your order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@playtraylearning.com.